How to Fix “Outlook Stuck in Offline Mode” Error? [Solved]
Outlook automatically detects whether a connection to the server is available Click Automatically detect connection state. Amy Dennis. Under the internet connectivity, the emails get synchronized with the Exchange server. Create an offline Outlook Data File.
This will start Outlook in a secure environment. Last but not least, look at the status bar. It should be changed from an offline to an online version. The inability to send or receive new messages from Outlook becomes a severe problem when it repeatedly occurs for the user.
Outlook becomes stuck in offline mode, which is the most common cause. However, the most likely cause is either a weak internet connection or a problem with the Exchange Server system itself. As a result, correcting such Outlook issues should be your first order of business. Our discussion in this post has covered the causes of the mistake and addressed it without losing any mail items.
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Try the suggestions and let us know the result at your earliest convenience. Thank you. Was this reply helpful? Yes No. Sorry this didn’t help. I realize the inconvenience you are experiencing with Outlook. I will certainly help you. What are the troubleshooting steps you have tried to resolve the issue? Actually Microsoft is wrong on this fix, its easy. Go to mail then the account settings where you enter your name password and server settings you will see a slider that says “mail to keep offline” its more than likely on “all” slide to 3 moths or so and issue is fixed.
Details required : characters remaining Cancel Submit 45 people found this reply helpful. Details required : characters remaining Cancel Submit 23 people found this reply helpful. Click once on Work Offline icon and watch the bottom of your screen.
It should revert from offline to online. Note, the red X on Work Offline is part of the icon and does NOT disappear when you flip between online and offline modes. Attempting to switch between online and offline mode when NOT in safe mode may work, but often it does not. The Outlook may remain stuck in the offline mode until the network is restored.
Problem with account configuration can also prevent Outlook from connecting to the mail server, resulting in Offline Mode. A corrupt Outlook profile can prevent Outlook from authorizing and connecting to the mail server and result in the Outlook stuck in offline mode problem. You can follow these methods to troubleshoot and resolve the Outlook stuck in Offline Mode error. These methods work in Outlook , , , and Click the ‘Work Offline’ option to reset work offline mode and reconnect to the Exchange or mailbox server.
Check the status. It should reconnect to the server and display Connected: Exchange Server or similar status in the status bar. If not, check the internet connection and then retry. Sometimes, updates can also lead to certain issues with the programs installed on Windows OS. Therefore, if there are any pending updates related to MS Office or Outlook, you should check and install them. However, if you are experiencing the issue after installing the updates, revert or uninstall the updates and check your Outlook.
Usually, this button is missing because your email account is not using a mail server compatible with Microsoft Exchange. However, the Work Offline button might be missing from Outlook even if you are using an email account capable of working offline. If that is the case, here is how to fix the Work Offline button:.
If Outlook is working offline no matter if you disabled the Work Offline mode, then most likely there is a problem with your Outlook setup. Possible causes include:. For example, it may happen when there is a problem with your profile on the mailbox server or if your mailbox is deleted or disabled. This will help you get back your mail items and access them in other Outlook profiles until the administrator resolves the issue. This will also help you prevent data loss. Outlook errors, such as Outlook stuck in offline mode, can prevent users from sending and receiving new emails.
Thus, resolving such Outlook errors should be your top priority. Trial Download is for Desktop or Laptop. Put your email id to receive the download link.
Cached Exchange Mode was introduced with the release of Outlook Although Outlook for Office is a robust email messaging and calend Outlook works on two-way synchronization. If you undock or disconnect your computer from the network, Outlook will not sense the disconnection and switch to offline mode. This will cause errors because Outlook thinks it’s still online. However, if you remove the network PC card while Outlook is running, it will switch to Work Offline automatically.
Check if you connect back to LAN connection or dock the laptop, if it will return you to Work Online. Now after Wifi is connected, click the Work Offline button and check if there is any improvement.
To narrow down the issue, please follow the steps below and provide us with the following information:. Here, we will discuss methods to disable Work Offline mode. I this section, we will perform manual steps that will help you to get out of Offline mode in Outlook. Following are the steps that can help you to get back to the Online mode:. Or contact the person who manages the Exchange server for your organization. We recommend always turning on Cached Exchange Mode with a Microsoft account.
There can be different reasons why you’re disconnected from Outlook. What follows are just a few examples of some of the possible reasons. If you can send and receive mail on the website, then your mail server is fine. But your computer might need updates or there might be a problem with your account settings.
If the status shows Working Offline, repeat the action until the status changes to connected. Read the check for updates topic and install any required updates. To eliminate the possibility that there’s a fault in your current Outlook profile, create a new profile.
Follow the steps in adding the account again to proceed. Important: Office is no longer supported. Upgrade to Microsoft to work anywhere from any device and continue to receive support.
Upgrade now. The first thing to check is your Internet connection by trying to connect to a website. If your Internet connection is working, try reconnecting to the mail server. Here’s how:. After you reconnect to the server, the Work Offline button has a plain background:.
Still no luck? If you can use that email account with a website, such as Outlook. But Outlook might need updates or there might be a problem with the mail account settings. Maybe your email account needs a fresh start. Try creating a new mail profile. When you work online with Outlook and your mail server, you receive new mail as it arrives, and mail that you send is sent immediately.